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Principal Advanced Analytics
EL SEGUNDO CA 90245
Category: Telecommunications
  • Your pay will be discussed at your interview

Job code: lhw-e0-88963616

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AT&T

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Summary

  Job posted:   Sun Apr 29, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Principal Advanced Analytics

**We are evangelists** for customer experiences that **createtrust** with our customers, **drive efficiency** in our
business, and put daylight between us and the competition.


**We are change agents**


+ We leverage data and analyticsto tell persuasive stories that motivate step-change in the customerexperience

+ We collaborate to createholistic, innovative solutions to do what's best for our business,employees and customers

+ We prioritize decisively,focusing on speed of impact

+ We share our wins, celebrateour partners and inspire employees across the business to take action


When we are successful,
customers will **enthusiastically recommend** AT&T services to
their friends, employees will be **proud** to say they work at
AT&T, and our business results will reflect our position as a **renownedcustomer experience brand** .


The Position


The
Customer Experience & Analytics team is looking for a Principal
Advanced Analyst to help develop and drive improvements in our company based on
data to improve customer experience, reduce operational expense, and increase
revenue. The analyst must be comfortable with independently executing the whole
analysis process: developing hypotheses and methodology for the analysis,
preforming the analysis using SQL or SAS, summarizing their findings and
recommendations in a persuasive deck, and then presenting their findings to
senior leadership. This position is high exposure, and a successful candidate
would have the opportunity to present to officers often.


This position will work
with other analysts, our frontline, and business stakeholders to identify
upstream root causes of customer pain points / volume drivers by analyzing
data, developing and testing hypothesis and performing qualitative research;
developing well-defined, impactful business cases for recommendations; and
helping identify, quantify, plan and implement improvements. May include use of
predictive modeling and machine learning. The products that will be the
main focus for these projects will be mobility, U-verse, and DIRECTV.


Education:


+ Bachelor's Degree in a quantitative field (Statistics,Mathematics, Science, etc.) or related expertise, advanced degreepreferred

+ Data Analyst and Business Analyst Nano degrees


Experience:


+ 5-8 years in analytics

+ Ability to use advanced analytics techniques(statistical-modeling, data visualization, data mining) to extractactionable insights through analysis of large-scale, high-dimensional data

+ Independently develop analysis methodology andhypotheses

+ Distill complex analytics into a simple compelling storywith recommendations, then present that story to executive stakeholders

+ Experience in statistical analysis languages tools (SAS,R, SPSS etc.)

+ Proficiency in SQL / Teradata / Vertica, knowledge of R and Python

+ Strong conceptual and creative problem-solving skills;ability to work with considerable ambiguity; ability and curiosity tolearn new and complex concepts quickly

+ Experience diving into new data that hasn't beenanalyzed before, and connecting a variety of complex data types fromdifferent sources

+ Typically possesses strong understanding of internalbusiness structure and related stakeholders

+ Lead cross-functional workingteams to develop hypothesis, vet findings and collaborate onrecommendations

+ Provides mentorship to other analystson the team.

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